General Manager

General Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, COGS management, cash handling and brand compliance. The General Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently.  General Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity. 

General Manager Responsibilities:

• Manage the entire store’s food & paper supply needs (incl. CO2, stickers, office supplies, cleaning products, etc.) – anticipating needs and taking action to ensure there’s no disruption
• Ready to secure food & paper supplies during a disruption (will call, store trips, store transfers)
• Ensure food preparation and portion control according to brand standards – including perfect bread
• Oversee order execution & accuracy
• Mastery of on-shift management (make-line, delivery control, slicing, bread baking, cleaning, etc.)
• Tightly manage store waste (meat/ cheese, produce, bread, paper)
• Complete weekending paperwork (including inventory, invoice entry, WSR submission)
• Ensure punchlists are 100% complete and systems & procedures are being followed (DBLs/ ALCs)
• Complete Sysco ordering (weekly) and produce ordering (2x/ week)
• Complete night-drop deposits (2x/ week) and make change for the store (1x/ week)
• Review and reconcile deposit slips
• Understand and execute routine equipment maintenance, manage refrigeration temps & escalate equipment, furnishing/ lighting, and smallware issues/ needs
• Complete employee scheduling (weekly)
• Manage employee issues with sound judgement
• Resolve employee call-outs ensuring store ‘always’ has adequate coverage – be the back-stop for coverage in any role when all other options have been exhausted
• Manage new hire training (on the job and virtual)
• Assist with interviews, onboarding and employee discipline (and firing when appropriate)
• Understand delivery zone intimately and large corporate customer relationships
• Be aware of all catering orders and actively manage preparations including staffing
• Review Delivery Timeline Reports (weekly), manage to target, and troubleshoot outliers
• Prep store during holiday closures and delegate across other managers
• Ensure employees are always in proper uniform and car toppers are being utilized
• Actively manage customer complaints with sound judgement
• Understand how to generate sales for the store and active sampling
• Meet with store owners 1x/ week

Requirements:

• Ability to work a 40+ hour week
• At least 18 years of age, with valid driver license and clean driving record
• Jimmy John Manager Certification (ability to obtain one)
• ServSafe Manager Certification (ability to obtain one)
• Basic understanding of Microsoft Word and Microsoft Excel
• Must be able to perform, teach and train all aspects of Assistant Manager, Shift Leader, InShopper and Delivery Driver positions, as needed
• Ability to handle fast-paced and high stress situations in the store
• Organize and establish priorities in the store with minimal supervision
• Willing to coach and task-manage employees on store operations
• Must be at least 18 years of age, have a valid driver license, car and clean driving record
• Must be able to lift 30-40 lbs. regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!