Operations Support Specialist

Status: Full-time

Location: 1717

Fort Jesse Rd, Normal Il 61761

Reports to: Operations Support Manager

Department: Operations

About the Role

The Operations Support Specialist helps our stores run smoothly by managing special projects, improving costs, and supporting field teams. This role owns driver/vehicle programs, vendor coordination, oversees recruiting, and training labor allocations. You’ll partner with Directors, DMs, and GMs to turn data into action and keep our standards high.

What You'll Do

• Lead special and quarterly Ops Support projects (including cost-improvement initiatives).

• Maintain the Driver Mileage Reimbursement (DMR) policy and process. Oversee vehicle/driver documentation, audits, and communication to stores. Will also oversee tips and mileage distribution and MVR process.

• Serve as the first point of contact for assigned vendors. Resolve issues, and ensure on-time delivery and service.

• Coordinate Recruiting, Fast Track & Amplified training, and CMX compliance. Support store performance rankings and share best practices.

• Keep district/store depth charts current. Plan training labor allocations with DMs and Directors to meet opening, staffing, and ramp-up needs.

• Work closely with Operations, HR, Finance, and Marketing on cross-implementation of projects.

What You'll Bring

• Project coordination, or store support (QSR/retail preferred).

• Strong organizer who can manage multiple workstreams and deadlines.

• Comfortable with Excel/Sheets, PowerBI or dashboards, and ticketing/workstream tools.

• Clear, friendly communicator, written and verbal.

• Problem solver who uses data and follows through.

• Valid driver’s license; occasional travel to stores as needed.

Company Introduction

This Franchisee is an affiliate of several entities which independently own and operate Jimmy John’s Sandwiches franchise locations. Our company is based in Illinois, operating 90+ Jimmy John’s stores in 6 states (Texas, Illinois, Wisconsin, Ohio, North Carolina, and South Carolina) and we are continuing to grow with new store development and acquisitions. We strive to be the BEST Jimmy John’s Franchisee group, deliver EXCEPTIONAL customer service and provide GREAT CAREER OPPORTUNITIES to our employees.